Privacy Policy

Introduction

tk711 is committed to protecting the privacy and personal information of every player who visits or registers on our platform. This Privacy Policy explains what data we collect, why we collect it, how it is stored, and the rights you hold as a user. By accessing or using the tk711 platform, you acknowledge that you have read, understood, and agree to the practices described in this document.

This policy applies to all users of tk711, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and elsewhere across Bangladesh. We are dedicated to maintaining transparency about how personal data flows through our systems and ensuring that your information is never misused or sold to unauthorized parties.

Information We Collect

We collect various categories of personal information to provide you with a secure, reliable, and enjoyable gaming experience on tk711. The types of data we may collect include, but are not limited to:

• Full name, date of birth, gender, and nationality provided at registration
• Contact details including email address, mobile phone number, and residential address
• Financial information necessary for deposits and withdrawals, such as your bKash or Nagad mobile banking number
• Identity verification documents (national ID card, passport, or driver's license) as required by KYC procedures
• Device and technical data including IP address, browser type, operating system, and session timestamps
• Gameplay and transaction history, including wagers placed, games accessed, and withdrawal requests

All data collection is conducted transparently and only with information relevant to your account, activity, and legal compliance obligations. We do not collect sensitive personal data beyond what is strictly required.

How We Use Your Information

The personal information collected by tk711 is used solely for legitimate operational, security, and compliance purposes. We do not sell, rent, or trade your data with third parties for marketing purposes. Specifically, your data may be used to:

• Create and maintain your tk711 account, and verify your identity in line with responsible gaming standards
• Process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Deliver customer support, respond to queries, and resolve account-related disputes efficiently
• Send relevant account notifications, promotional offers, and service updates that you have opted in to receive
• Detect, investigate, and prevent fraudulent activity, money laundering, or any other illegal conduct on the platform
• Improve our platform, game offerings, and user experience through anonymised analytics and performance data

Our Privacy Commitments

Sharing of Information

tk711 does not share your personal information with third parties except in the limited circumstances described below. Any sharing is done strictly in accordance with applicable data protection principles:

• Payment processors and mobile banking partners (e.g., bKash, Nagad, Rocket) who facilitate your financial transactions — only the minimum data required to process the transaction is shared
• Technology and security vendors who help operate, secure, or maintain the tk711 platform under strict confidentiality agreements
• Regulatory and law enforcement authorities where disclosure is required by applicable law or legal process

We contractually require all third-party service providers to maintain the confidentiality of your data and to use it only for the specific purpose for which it was shared. We do not permit them to use your data for their own independent purposes.

Data Security

The security of your personal information is a top priority at tk711. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. Our security practices include SSL/TLS encryption for all data in transit, strong access controls for internal systems, regular security audits, and dedicated monitoring for suspicious activity.

While we take every reasonable precaution to protect your data, no online transmission or electronic storage method is guaranteed to be 100% secure. In the event of a data breach that affects your rights or freedoms, we will notify affected users promptly and take immediate corrective action.

Cookies and Tracking Technologies

tk711 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device by your browser. They help us understand which sections of the platform are most popular, how users navigate between pages, and how we can improve overall performance for players across Bangladesh.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on tk711. We do not use cookies to collect personally identifying information beyond what is necessary for session management and security verification.

Your Rights as a User

tk711 respects your right to control your own personal data. As a registered user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right to Access — request a copy of the personal data we hold about you
• Right to Rectification — ask us to correct any inaccurate or incomplete information on your account
• Right to Erasure — request that we delete your personal data, subject to legal retention obligations
• Right to Restriction — ask us to limit how we process your data in specific circumstances
• Right to Object — object to the processing of your data for direct marketing or profiling purposes

To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 3 business days and fulfil it within 30 days. Please note that some requests may be subject to identity verification before we can process them.

Retention of Personal Data

tk711 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting obligations. The specific retention period for each category of data depends on the nature of the information and the regulatory requirements that apply to it.

Account information is typically retained for a minimum of five years following the closure of your account to comply with anti-money laundering obligations. Transaction records may be retained for up to seven years. Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you.

Third-Party Services and Links

The tk711 platform may reference or integrate with third-party services such as payment gateways (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and analytics tools. These third-party services operate under their own independent privacy policies, and tk711 is not responsible for the privacy practices or content of those external platforms.

We encourage you to review the privacy policies of any third-party services you interact with through tk711. If you have concerns about how a third-party provider processes your data, you should contact that provider directly.

Protection of Minors

tk711 is strictly an adult platform intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes date-of-birth verification, and any account found to belong to a minor will be immediately suspended pending investigation.

If you believe that tk711 has inadvertently collected information from a user under the age of 21, please contact us immediately at [email protected]. We will promptly investigate the matter and take appropriate action, including deleting the relevant data and closing the account.

Changes to This Privacy Policy

tk711 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the tk711 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so you remain informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk711 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related concerns promptly and transparently.

Email us at: [email protected]